Ralph Simpfendorfer
Ralph is the owner and Managing Director of TMI Australia. Ralph started with TMI in 1983 before taking ownership of the company in 1991. Prior to this, Ralph held a number of senior management positions in Customer Service, Marketing and Finance both here in Australia and internationally. During his time at TMI Ralph has become a very influential member of the global network helping to initiate the move to effective electronic time management systems including co-authoring "Time Manager for Microsoft Outlook."
Ralph was also largely responsible for the global development of TMI's Complaints Culture Survey which has now been running for over 6 years and has added substantially to the organisation's expertise in this area.
More recently Ralph has completed a workshop series throughout Asia introducing the concept of Branded Customer Service to that market.
Outside of TMI, Ralph is actively engaged with a number of business associations including being a key member of SOCAP (The Society of Consumer Affairs Professionals), where he has been a board member for the past five years and currently heads their Thought Leadership Committee.
Ralph is a Commerce graduate from Melbourne University.