Customer Centric Culture & Appreciative Inquiry
Organisations build brands, customers buy brands, but it's the people who work at the 'front-line' that actually deliver them.
TMI has been working both in Australia and globally with a range of organisations to partner with them to develop a branded culture and customer experience that places the customer at the centre of everything they do.
We transform organisations by effecting positive change to drive results through people.
Performance and Business Efficiency - more critical than ever
In tough times, efficiency and performance that deliver on KPI's today create competitive advantage today. From back office support, through to sales and service delivery, and up to team leaders and the executive table, working practices that align peoples' effort to hard business results are paramount. The starting point for this is more often than not the ability to align behaviour to achieving results by using time in the right way.
Leadership - Engaging People to Excel and Succeed
TMI equips today's leaders with the insights and capabilities they need to activate strategies and lead organisations to outstanding outcomes.
TMI recognises that leadership is as much about the emotional challenge as it is an intellectual one. In fact, some of the biggest challenges leaders ever face are more emotional, rather than factual.
TMI delivers sustained leadership and performance improvement to a worldwide client base. Our approach is to develop pragmatic 'unique-to-client' fast track initiatives that are commercially real and easily translatable into practical real-time outcomes that can be used today.
TMI has over a decade of experience working with clients across a range of industries developing and re-engineering their complaints handling strategies, culture and processes.