Net Promoter Score
Net Promoter Score (NPS) is a simple method for measuring customer loyalty. In the last three years, Net Promoter Score has become an increasingly important metric for many international organisations looking for growth in their business. NPS is a powerful tool for making decisions, innovating and stimulating growth.
More TMI Services
Change Consulting – changing the way you do business through your people, not in spite of them.
Learning Programs - training programs designed to improve workplace communication.
Surveys - Participate in this years Complaints Strategy Survey
Ideas and Research – Branded customer Service and More.
Learn about TMI, its People and Customers –
Branded Customer Service
Organisations are increasingly coming to understand that ‘generic service’ is not sufficient to stand out and succeed in today's competitive marketplace. Branded Customer Service carries your unique brand values into every aspect of a customer’s interaction with your company.
Complaints Strategy
TMI has over a decade of experience working with clients across a range of industries developing and re-engineering their complaints handling strategies, culture and processes.
